I love the location, the family suite (with living room and kitchen), the facilities are great and the swimming pool is amazing for kids!
Priscila
april 2024
Everything in one place. You could walk to volcano bay. But to get to parks and city walk u need to take a universal bus.
Ykema
maj 2023
Safe feel to the place , it has lots of facilities , very handy for volcano bay Just a few min walk . And free buses to the universal City walk and parks. And Ubers are very easy to use to international Drive for the likes of crazy golf or restaurants. Normally 10/20 dollars , can be more expensive at peak times .
Anthony
april 2025
this hotel was way better than expected and the best was the bed and the pools. my god, those beds! incredible comfy! pool area was not crowded at all and with free towels. two different pools so perfect for the kids. good value if you are off to Universal! would go again.
Anna
november 2022
Close to universal
Alisha
april 2025
Upon checking into the hotel there is a counter at which you can request for the hotel to store your luggage, incase your room isn't ready or for other purposes. This is what I did as I was early and my room was still being prepared. Thereafter I was able to enjoy my day at Universal Studios. I was able to take the shuttle that's provided by the hotel. Multiple shuttles do runs to and from the parks throughout the day and from my experience, are always on time. Usually already there by the time I walk 2 minutes from the lobby to the pick up spot! Convenient and comfortable ! The room was fresh and clean, I stayed in the Americana building. The cleaner would come every second day however if you needed your room cleaned on any day, you would be able to request this. There are multiple food stations at which you can order breakfast, lunch and supper. There are 2 pools on the property and a lazy river as well with tube's provided and tiny life jackets for younger kids. All in all I had a brilliant stay at the hotel. Every interaction with the staff was pleasant and felt welcoming and courteous.
Deeyaana
april 2025
The pool was fantastic, we spent every day sitting around it. The water was warm and inviting, the children there were having so much fun. We didn't realize that so many childrens sports teams would be using the facility but they were all friendly and seemed to stay more on the other side of the hotel. Alot for the kids to do.
Stanley
mars 2023
The localisation was perfect. A great place close to all the best food. Close to all the parks, a wonderful 15-minute walk but also close to the water taxis and shuttle buses. Really recommend coming here.
Magdalena
februari 2023
Wonderful pools and location.
Brandy
december 2024
Staff were excellent, hotel location was brilliant and so were the coaches to the CityWalk. The pool areas were superb. Loved the heated pools and life jackets for the kids. Food and drink were really nice. As were the fire pits beside the pool, and the pool was open until 10pm at night the kids really loved that some nights. We would absolutely return to this hotel it was brilliant and the smoothie bar and Starbucks were brilliant as well. Ultra easy to use Uber from the hotel as well. The bowling was great it does cost you but was a good night.
Craig
november 2024